Eastwood Village Medical Practice

Me and my husband have visited this clinic in last three years. Now we’re moving to other place and searching for a new clinic,then I realize how good Village Medical Practice is and I need to post it to everyone. 1. It’s bulk billing still. You don’t find many bulk billing clinics nowadays. 2. Acceptable waiting time. If your appointment is either early or late in the day, like 8-9am or 4pm, they are very on time. 3. Doctors are caring and professional. I visited three different doctors, all very nice! I trust them.

I have been visiting this practice for the past 10 years. Reception staff and nurses are always friendly. Even though they are always fully booked on the day, they are able to fit me in an appointment when I am in urgent needs. Doctors are very professional and attentive. They listen to my issue and give me very clear explanations. I am grateful that I have chosen a medical practice which provide exceptional patient care for my whole family including my elderly parents and kids.

My daughter was a new patient and we had a great experience with Dr Daniel. He was so patience, calm and made us feel comfortable. My questions answered in a polite way. He wasn’t in rush (so important for me) and gave his time to us to review my daughter’s wound. I work in hospital and I’m really sensitive about infection control. I would say Dr Daniel took every precaution. He was friendly with my daughter which is a key when we deal with kids. To be honest when I saw him I thought he is young and doesn’t have experience but I was wrong. The only thing that was really annoying at practice was music which was so load and had an opposite effect. The music wasn’t suitable and gave me a headache. All in all I have no hesitation to recommending Dr Daniel to anyone. I am very satisfied with the quality of his care and support at the first visit as a new patient.

I recently had a highly unpleasant experience with this business that I booked through Hotdoc. Initially, my appointment was confirmed, but just 10 minutes later, I received a call informing me that my file had been transferred to another practice without my consent or knowledge. This sudden change without any explanation left me shocked and confused. When I called the receptionist to inquire about the situation, she casually mentioned that the booking was full, even though I could clearly see available slots on the booking platform. To my disbelief, she laughed and made a dismissive comment about how I couldn't come in anymore. Apparently, this decision was made based on a complaint from my husband, which has nothing to do with me or my appointment. I have been a patient at this practice for the past five years, and I am deeply disappointed by the treatment I received. This incident feels like a clear case of discrimination. In response, I have reported the owner, Jennifer Chan, to the medical practitioner complaint portal. In my opinion, one star is too generous of a rating for this business; it deserves zero stars. Furthermore, I have noticed that the doctors here generally exhibit rude behaviour and often rush through appointments to maximize their earnings. This blatant disregard for patient care is evident and deeply concerning. As an 82-year-old lady with several health conditions, I expected to be treated with compassion and respect. Unfortunately, this practice has failed to meet those expectations. My husband will be filing a separate complaint about this matter as well. It is disheartening to see how this practice treats its patients, especially those who are vulnerable and in need of medical attention. I strongly advise others to consider alternative options that prioritize patient care and respect.